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General Help Questions - Queertrip

What can I do if I did not receive my email confirmation?

Within 24 hours of completing your reservation, you should receive an email confirmation including your full itinerary and reservation number. If you did not receive your confirmation email, we suggest checking the "Spam" or "Bulk" folder in your email to ensure that it was not automatically filtered to that folder by your email service. To help insure prompt delivery of your email confirmation, please add to your address book.

Additionally, you may want to add to your “allowed” senders list for easier communication. Instructions for adding us to this list, if possible, can be given by your email provider. Here are some common solutions:

Yahoo: If an email you wanted in your Inbox happens to land in your Bulk folder, let Yahoo know by opening the message then clicking the "Not Spam" button.

AOL: Use "Mail and Spam Controls" to add us to your "Customer Sender List". You can add our domain of to make sure you receive your confirmation.
If you don't receive your confirmation email, you can also email our support staff at to request that a new copy be resent via email, fax, or mail.

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